Evidence graph · finding

Mission page: products 'must be safe for use by pets'; 'We will unconditionally refund any purchase'

The company's published mission promises that 'All products must live up to the claims we make and be safe for use by pets' and that it 'will unconditionally refund any purchase made by consumers.' Its actual refund form is a one-time, receipt-required, 'subject to review' check for 'Satisfaction Guaranteed' products only, and the Fergie appeal went unanswered.